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To learn how Arcaneo Metron can help your enterprise realize the benefits of
strategic meetings management contact us today. |
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Arcaneo’s partnership approach with clients means that our success is dependent
on the success of your implementation. That’s why we offer multiple customer
care options to clients including:
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Standard help desk support (9:00 a.m. to 6:00 p.m. US/Canada Eastern, Monday to
Friday) via phone and/or web conference
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Unlimited email support
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Context-sensitive online help (available 24x7)
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On-site user or web conference training
In addition to these options, Metron clients are also provided - as part of our
standard offering - access to:
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Fully integrated support and feature request capabilities
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Tracking of request status via the Arcaneo problem-reporting and change
management system
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Video tutorials
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Dedicated implementation team consisting of
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Client support specialist
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Process documentation specialist
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Design specialist
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Account manager
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Weekly reviews during implementation phase to quarterly business reviews after
enterprise roll-outs
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Custom help tools and documentation
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